Accessibility
Hot Docs is committed to providing accessible environments and to meeting the accommodation needs of all of our audience members and industry delegates. All regular screening and industry venues are wheelchair accessible, with the exception of the washroom facilities at The Royal.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons for admission to Hot Docs’ venues.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services for customers with disabilities Hot Docs will notify customers promptly.
Feedback process
Customers who wish to provide feedback on the way Hot Docs provides goods and services to people with disabilities can contact us by phone, email or in person to venue staff. All feedback will be directed to the Senior Manager, Client Services. Customers can expect to hear back within 48 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.
