BOX OFFICE & TICKETS

BOX OFFICE & TICKETS

What does RUSH TICKETS mean?

There are no advance tickets remaining, but tickets may still be available for purchase at the venue in the rush line. Roughly one hour before each screening, a line of people wishing to purchase tickets will form outside of the venue. Fifteen minutes before the screening, Festival staff count empty seats in the theatre and allow the corresponding number of patrons from the rush line to purchase tickets at that time. In the past, over 80 per cent of people who waited in the rush line were able to attend.

How do I purchase Festival tickets in advance of a screening?

Beginning March, 20, 2018 tickets for all Hot Docs screenings can be purchased online, by phone (416-637-3123), or at the Hot Docs Box Office.

How do I purchase Festival tickets on the day of a screening?

Tickets can be purchased on the day of the screening online, by phone (416-637-3123) or at the Hot Docs Box Office, until one hour before the screening. Tickets can also be purchased at the screening venue, beginning one hour before the first screening of the day at that venue until show time. All tickets subject to availability.

Is there a fee for ordering Festival tickets, passes and packages online?

Yes, there is an online service fee of $2.00 per ticket and $5.00 per Pass or Package. These fees help us defray the cost of our new ticketing infrastructure. Note that these fees do not apply on orders placed by phone or in person.

How do I purchase Hot Docs Ted Rogers Cinema tickets?

Tickets can be purchased online at hotdocscinema.ca or in person from the Cinema box office at 506 Bloor Street West, which is open daily, from one hour before the first screening of the day.

View the Cinema Schedule

What is Hot Docs’ refund policy?

All ticket sales and fees are final and non-refundable.

Tickets may be exchanged in person at the Crave TV Box Office at Hot Docs Ted Rogers Cinema up to two hours in advance of the printed screening time. A $1.00 per ticket fee applies. No ticket exchanges will be made at the individual venue box offices.

How early should I arrive before a Festival screening?

We recommend that you arrive at least 30 minutes before the start of each screening. Seating is guaranteed until 15 minutes before the start of every screening, and no entry will be permitted more than 15 minutes after show time.

Can I attend a Hot Docs Festival screening if I am under 18 years of age?

Hot Docs attempts to have all of its films rated by the Ontario Film Review Board by late March, but unless otherwise noted, films are 18+. For more information on rating classifications and the Ontario Film Review Board, please visit www.ofrb.gov.on.ca.