FAQs: Box Office & Tickets

FAQs: Box Office & Tickets

What does RUSH TICKETS mean?

There are no advance tickets remaining, but tickets may still be available for purchase at the venue in the rush line. Roughly one hour before each screening, a line of people wishing to purchase tickets will form outside of the venue. Fifteen minutes before the screening, Festival staff count empty seats in the theatre and allow the corresponding number of patrons from the rush line to purchase tickets at that time. In the past, over 80 per cent of people who waited in the rush line were able to attend.

How do I purchase Hot Docs Ted Rogers Cinema tickets?

Tickets can be purchased online at hotdocscinema.ca or in person from the Cinema box office at 506 Bloor Street West, which is open daily, from one hour before the first screening of the day.

View the Cinema Schedule

How do I forward tickets I purchased online to someone else?

Sign in to your Hot Docs online account and choose “Forward Tickets” from “My Account.” Select the ticket(s) you wish to forward, enter the recipient’s name and email address, and send them their ticket(s).

After forwarding the tickets, you will receive a new email with your remaining ticket(s). The barcodes on your original ticket(s) will no longer be valid.

Tickets can be forwarded until one hour before the start of the screening.

What is Hot Docs’ refund policy?

All Festival ticket sales and fees are final and non-refundable.

Festival tickets may be exchanged in person at the Crave Box Office at Hot Docs Ted Rogers Cinema up to two hours in advance of the printed screening time. A $1.00 per ticket fee applies. No ticket exchanges will be made at the individual venue box offices.

How early should I arrive before a Festival screening?

We recommend that you arrive at least 30 minutes before the start of each screening. Seating is guaranteed until 15 minutes before the start of every screening, and no entry will be permitted more than 15 minutes after show time.

Can I attend a Hot Docs Festival screening if I am under 18 years of age?

Hot Docs attempts to have all of its films rated by the Ontario Film Review Board by late March, but unless otherwise noted, films are 18+. For more information on rating classifications and the Ontario Film Review Board, please visit www.ofrb.gov.on.ca.

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