FAQs: Health & Safety

FAQs: Health & Safety

How do I reserve my seat online?

We strongly encourage booking tickets online, in advance of your screening.

To book your online ticket, visit our in-cinema schedule, select the film of your choice and then choose the screening time that is best for you and your preferred seat(s). You will be required to create or sign-in to your Hot Docs account. Visa, Mastercard, and American Express are accepted for all online sales.

All seats are reserved-only. In compliance with physical distancing guidelines, all guests will automatically have “buffer seats” built in between them and other attendees.

Please have your ticket ready for scanning (print-at-home copy, or on your phone). Our volunteers will scan your ticket and direct you to your reserved seats upon arrival.

Hot Docs is committed to keeping our cinema accessible to all guests and has made every effort to ensure accessibility and companion seating is still available. On our seat selection page, there is a button that asks if accessible seating is needed. Clicking on that button will give you access to our accessible seats, which are physically distanced from other available seats.

Click here for Hot Docs Ted Rogers Cinema’s Accessibility policies and procedures.

I have a ticket to a film, how early will I be able to enter the cinema to find a seat?

We recommend arriving at least 15 minutes before your scheduled screening. Doors will open approximately 45 minutes before showtime, allowing for a thorough cleaning of the cinema in between screenings.

What if I’m not feeling well and I already have a ticket?

If you are not feeling well, please stay home and contact us at [email protected] prior to the start of your movie showtime. We will gladly issue a refund.

How can I show proof of COVID-19 vaccination?

In accordance with Ontario’s Vaccine Certification program, proof of full vaccination against COVID-19 will be required to enter the Cinema.

Please bring a government issued photo ID matching the name on your documentation. Paper and electronic proof is accepted.

Valid proofs of COVID-19 vaccination:
– Ontario Ministry of Health 2nd Dose Administration Receipt
– Federally Issued Vaccine Passport
– Provincially Issued Vaccine Certificate from Quebec, Manitoba or British Columbia
– Receipt of vaccine administration from other provincial ministries of health
– Proof of vaccination from outside of Canada that has been uploaded digitally in ArriveCAN

Proof issued must show that the visitor has received two doses of one of the following federally approved vaccines: Pfizer-BioNTech, Moderna, AstraZeneca/COVISHIELD, or Janssen/Johnson & Johnson (1 dose only).

Are there any exemptions to proof of vaccination?

In accordance with Ontario’s vaccine certification program, the only exemptions to proof of vaccination will be for patrons under 12 years old accompanied by a fully vaccinated adult, and those with medical exemptions (a doctor’s note must be provided).

Please email us at [email protected] before your screening.

Is it mandatory for everyone in the theatre to wear masks?

In accordance with Toronto Public Health guidelines, all guests are required to wear a mask that covers their mouth, chin and nose at all times. Masks may be removed briefly while seated to eat and drink, but we ask that you keep it on otherwise.

What physical distancing measures do you have in place?

Total audience capacity has been reduced to 50% of our total capacity. All seats are reserved-only. In compliance with physical distancing guidelines, all guests will automatically have “buffer seats” built in between them and other attendees. Guests are required to sit in their reserved seat for the duration of the movie, and not sit in empty seats or rows. If a seat change is needed, please contact our box office (include contact link) for assistance.

Signage reminding guests to ensure physical distancing will be available in common areas throughout the building, including in our auditoriums, concessions and washrooms.

We ask that all guests not lining up for concessions, find their seats immediately in order to keep the lobby clear.

Guests will be asked to leave the cinema after their screening. To minimize crowding, please exit the Cinema row by row.

Are food and drinks available at the Cinema?

Yes. A selection of concessions offerings will be available for purchase, including popcorn, drinks, candy, and licensed beverages including beer and wine. You can view our updated menu HERE.

Please consider sending one person from your group to make your order.

What is Hot Docs Cinema doing to ensure safety at for staff and audiences at concessions?

To maximize safety precautions at concessions, we have taken the following steps:

  • Concessions staff are wearing masks and practicing enhanced sanitation and disinfection protocols, in accordance with Toronto Public Health.
  • We have installed Plexiglas partitions at every point of sale as a protective barrier between our staff and our guests.
  • We will be strongly encouraging contactless debit or credit transactions (including American Express)

What is your infection tracing policy?

If any staff, volunteers or patrons report testing positive for COVID-19, we will immediately take action by finding out when, over the last 14 days, this individual was in our building. Ticket holders in attendance that day will be notified by email and urged to get tested.

We will require all staff and volunteers who come in contact with an infected person to get tested for COVID-19 before returning to work.

Hot Docs has put mitigating measures in place to help prevent the spread of COVID-19. However, attending in-person events could increase your risk of contraction. By entering the venue, you voluntarily assume all risks and agree that you and your guests will not hold Hot Docs liable for any illness that may result.

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