I have registered but have not received a confirmation email. Should I be concerned?

Registration and payment are NOT automatic. All registration forms are processed manually on a first-come, first-served basis. You should receive an email within 48 hours of submitting your registration form. If you have registered more than two weeks ago and have not received your confirmation email, please contact Hot Docs registration.

Will I receive a receipt/invoice for my registration fee?

Yes. Once registration is complete, delegates will have the opportunity to view and print their payment receipts. A copy will also be available in the Resource Centre of Hot Docs Online Community.

If I’ve submitted a film to the Festival, do I still have to pay for my pass?

Applicants will be notified by email in early March if their work has been selected to screen at the Festival. If your film has been selected, both the film director and producer (provided they are not one in the same) will receive a complimentary Conference and Networking Pass.

I usually get a press pass. Do I still need to register online?

Yes. Visit the Media section of this website. You will need to fill out the Media Accreditation Form, available beginning in February.

I am unable to attend. Can I transfer my pass to a colleague or receive a refund?

All sales are final and non-refundable.

I have registered for the Festival. Where do I pick up my pass?

Hot Docs does NOT mail out any passes or tickets to screenings of industry events. Your delegate package will be ready for pick up at the CBC Docs Industry Centre (93 Charles Street West, one block south of Bloor St., and one block east of Queens Park) from April 29 onwards.

Where can I pick up my screening tickets?

Hot Docs Industry Pass holders are entitled to one ticket to all non-concurrent festival screenings. A block of tickets for each screening is reserved for pass holders. Tickets can be redeemed at the theatre’s box office on the day of the screening, beginning one hour before the first screening of the day or online beginning at 8:00 a.m. each day.

Please note that you must show your pass to pick up your ticket. Tickets are distributed on a first-come, first-served basis and are subject to availability.

Will I need my delegate badge to get into parties and conference sessions at the CBC Docs Industry Centre (93 Charles Street West)?

Yes. All delegates must bring their badge to all evening social events; without it you may be refused entry. Social events are reserved for registered delegates who hold a Conference and Networking Pass or All-Access Pass.

Two people from my company want to attend. Can I share one Hot Docs industry pass with my colleague?

No. Each delegate badge will be in the name of the person who purchased it. Every person who wishes to attend Hot Docs must have their own badge to gain entry to events, parties and screenings.

Is there a list available of everyone participating at Hot Docs?

The list of attending delegates is available by accessing the Online Community. The list is updated on a regular basis leading up to the opening of the Festival. Only those who have registered for a Hot Docs industry pass may access the detailed list, including contact information.

Will I have access to the Internet and email in the CBC Docs Industry Centre?

Yes. The CBC Docs Industry Centre (93 Charles Street West) is outfitted with a number of computer terminals that can be used to check email and browse the Internet. The CBC Docs Industry Centre is also equipped with wifi for personal computer and smartphone use. The wifi log in information will be on your pass and available at the Registration Desk.

I have a meeting scheduled, but I have never met the person with whom I meeting and don’t know what they look like. How can I find them?

Most delegates have uploaded a personal photo to their profile in the Hot Docs Online Community. The community is a good resource to get acquainted with your fellow delegates.

I am interested in meeting broadcasters, distributors, sales agents, festival programmers and buyers. How can I tell who those people are if I don’t know them?

All broadcasters, distributors, sales agents, festival programmers and buyers will be distinguished by their delegate badges, which will read “Decision Maker.”

Where is a good place to take a meeting?

All registered delegates have access to the Delegate Lounge at the CBC Docs Industry Centre (93 Charles Street West) where there will be tables arranged for meetings. If you wish to take a meeting off-site, our staff at the Registration Desk will be able to recommend additional places in the surrounding area.

All >

Presenting Platinum Partner

  • logo Scotia Wealth Management

Founding Partner

  • logo Rogers

Signature Partner

  • logo CBC Docs

Presenting Partners

  • Logo Crave 2019
  • logo Netflix

Major Supporter

  • logo telefilm