FAQs: Using a Package

FAQs: Using a Package

How do I use a ticket package?

In March, the complete Hot Docs Festival schedule will be announced. At this time, you can use your package credits to get tickets to the Festival screenings of your choice, subject to availability. There are several ways to redeem your credits:

A. Online: Sign in with your username or email to browse films, create your schedule, and get your tickets online 24/7.

B. By Phone: Call the box office at 416.637.3123 during regular box office hours.

C. In Person: Visit us person to the Crave Box Office at Hot Docs Ted Rogers Cinema during regular box office hours.

D. At Venues: You can also use your ticket credits in person during the Festival at any of our participating screening venues for same day or rush tickets. Venue box offices will open one hour before the first screening of the day at the venue, and once open will have tickets for all showings at their venue that day. They will not have tickets for screenings at that venue for a later date, or same-day tickets for screenings at other Festival venues.

How do I use my Premium Pass?

First, you need to pick up your pass from the Crave Box Office at Hot Docs Ted Rogers Cinema starting March 24, 2020.

On the day of the screening, you can use your pass to pick up tickets online or by presenting your pass at the venue for the screening. Once you have your ticket, you can join the ticket holders line.

You can use your pass to obtain tickets online starting at 8:00 a.m. on the day of the screening until one hour before the screening start time. Simply login and select your tickets.

Present your pass to the box office staff at the venue on the day of the screening. Venue box offices open one hour before the first screening of the day, and only have tickets for the screenings happening that day.

This pass does not allow the bearer front-of-line access, priority seating or access to Hot Docs industry events/facilities.
With a ticket, seating is guaranteed until 15 minutes before showtime; no entry more than 15 minutes after showtime.
*A block of tickets are held in reserve for pass holders, and tickets are distributed on a first-come, first-served basis, subject to availability. If no pass holder tickets remain, a pass holder rush line will form and be given priority over the general admission rush line. Fifteen minutes before the screening, Festival staff count empty seats in the theatre and allow the corresponding number of pass holders from the rush line to obtain a ticket.

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