First, you need to pick up your pass from the Hot Docs Festival Box Office starting March 24, 2020.
On the day of the screening, you can use your pass to pick up tickets online or by presenting your pass at the venue for the screening. Once you have your ticket, you can join the ticket holders line.
ONLINE TICKET PICKUP
You can use your pass to obtain tickets online starting at 8:00 a.m. on the day of the screening until one hour before the screening start time. Simply login and select your tickets.
IN-PERSON TICKET PICKUP
Present your pass to the box office staff at the venue on the day of the screening. Venue box offices open 60 minutes before the first screening of the day, and only have tickets for the screenings happening that day.
This pass does not allow the bearer front-of-line access, priority seating or access to Hot Docs industry events/facilities.
With a ticket, seating is guaranteed until 15 minutes before showtime; no entry more than 15 minutes after showtime.
*A block of tickets are held in reserve for pass holders, and tickets are distributed on a first-come, first-served basis, subject to availability. If no pass holder tickets remain, a passholder rush line will form and be given priority over the general admission rush line. Fifteen minutes before the screening, Festival staff count empty seats in the theatre and allow the corresponding number of passholders from the rush line to obtain a ticket.
